At Hearthlane Market, we aim to provide a transparent and reliable shopping experience. This Refund Policy explains how returns, refunds, and related requests are handled for purchases made through our website.

Eligibility for Returns

Due to the nature of food and specialty items, returns are accepted only in limited circumstances. Return requests must be submitted within 7 days of receipt of the order.

To be eligible for a return or refund, the product must meet one of the following conditions:

• The item arrived damaged
• The item received was incorrect or incomplete
• The product shows visible quality issues upon arrival

All requests must include a valid order number and clear photographic documentation of the issue.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, or altered
• Items returned without prior approval
• Products affected by improper storage after receipt
• Items marked as final sale

For food safety and handling reasons, we cannot accept returns for products that have been consumed or modified.

Refund Process

Once a return request is approved, we will review the information provided and determine the appropriate resolution. Approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on the payment provider. Original purchase charges such as handling or processing fees are non-refundable unless the issue resulted from an error on our part.

Replacements

In some cases, a replacement item may be offered instead of a refund. Replacement decisions are made at our discretion and depend on product availability and the nature of the issue reported.

How to Request a Refund

To request a refund, please contact us at support@hearthlanemarket.com within the eligible time frame. Include your order number, a brief description of the issue, and supporting photos if applicable.

All requests are reviewed on a case by case basis, and we will respond as promptly as possible.

Order Issues

Hearthlane Market is not responsible for issues caused by factors beyond our control. If an issue results in a quality concern upon receipt, please contact us promptly so we can review the situation.

Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after updates are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Refund Policy, please contact us:

Email: support@hearthlanemarket.com